Non-conformity and defects
Pursuant to L.D. n° 206 dated 6-09-2005, I Tesori dell'Umbria is liable to the customer for any lack of conformity which exists at the time of delivery of the goods, unless at the time of signing the contract, the buyer knew or could not reasonably ignore the defect. The warranty is void if not accompanied by a receipt for proof of purchase.
For purchases made by individuals: the lack of conformity which becomes apparent within 24 (twenty-four) months from the date of receipt of the goods must be reported within 2 (two) months from the date on which the defect was discovered. The limitation of warranty is, therefore, of 26 (twenty-six) months from the date of delivery.
For purchases made by legal persons and natural persons acting for purposes relating to their professional activity: the lack of conformity which becomes apparent within 12 (twelve) months from the date of receipt of the goods must be reported within 2 (two ) months from the date on which it was discovered the defect.
If the defect is evident after 6 (six) months receipt of the goods, the buyer is obliged to prove that the defect was present at the time of purchase.
The guarantee will apply to the product provided it is used properly and with due diligence, that is, in respect of its destination and as provided in any technical documentation. This guarantee is not applicable in case of normal wear, negligence, and carelessness in the use.
In cases of manufacturing defects, consumers are entitled to have the product reinstated, repaired or replaced, free of charge, as foreseen by Art. 130 of the Consumer Code.
How to exercise reinstatement rights
If the product purchased from our website has any manufacturing defects, follow the instructions below to reinstate it in compliance with the sales contract standards:
a) Contact I Tesori dell'Umbria, within 26 days from receiving the goods, via e-mail or by telephone and explain the extent of the defect. For further details please contact us.
b) Prepare the product for shipping making sure it is carefully packed in its original packaging and complete with all accessories, instruction manuals and anything else that was received with the goods; this will reduce the time needed to reinstate the defect.
Within 2 working days from receiving relative notice, the product will be collected by a courier assigned by I Tesori dell'Umbria and nothing will be charged to the customer.
After receiving and checking the returned product, I Tesori dell'Umbria will remove the defect according to what agreed between the parties.