Sales of products via the Internet are regulated by L. D. 206/05 (arts. 50-68) which covers distance contract transactions, i.e. those which are not made inside a retail concern.
This legislation endorses the right of withdrawal, that is the possibility for the consumer to return the purchased product and to receive a refund for the amount paid.
This right is reserved exclusively to individuals (consumers), it can not therefore be exercised by legal persons and individuals who purchased the goods for purposes relating to their professional activity.
To exercise the withdrawal right, the consumer must send notice to the seller within 10 (ten) days of receiving the goods, stating his intention to withdraw from the contract.
Withdrawal rights are not applicable to customised products, i.e. products made exclusively for individual customers.
All expenses incurred to return the product are charged to the Customer.
The withdrawal right is invalidated if the returned product is not intact, that is:
* if the original packaging is missing
* if parts of the product are missing
* if the product is damaged by causes other than transport.
How to exercise withdrawal rights
If you have made a purchase on our website and you wish to withdraw from the purchase, please follow the procedure below:
a) Contact I Tesori dell'Umbria, within 10 (ten) days from receiving the goods, via e-mail.
b) Contact a courier of your choice to return the product which must be carefully packed in its original packaging and complete with all accessories.
c) Insure the goods against theft and damage during transport and settle the amount due to the courier. If the returned product has not been insured for the full value indicated on the invoice, if the goods are lost or damaged during transport, I Tesori dell'Umbria reserves the right to deduct any amounts due to damages from the amount refunded to the customer.
d) Send the product to the address below within the second working day after notifying I Tesori dell'Umbria of your decision.
I TESORI DELL'UMBRIA
Via Frate Elia, 1/b
06081 Assisi (PG) - ITALY
I Tesori dell'Umbria will refund the amount paid for the goods within 30 working days from receiving the returned goods, and in any case not before receiving the goods.
Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):
The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.